IHG Update | Best Stores in Town


IHG Sapphire
2020 has been a year of challenges in so many respects, but it hasn’t stopped independent members recognising the value of reinvesting back in to their businesses. IHG’s sapphire transformation program has continued to roll out at pace throughout 2020 despite travel and physical distancing restraints, as well as the increased consumer demand for home improvement projects.

A shout out to the below IHG members who have recently completed redevelopment projects – a BIG congratulations for your hard work and determination to improve the shopping experience for your local community.

Berry Springs Home Hardware, NT:

One of IHG’s newest group members, and the first store opening in the Northern Territory for the group in many years. Store owners Russell and Lindy Willing held a grand opening in October for their new-look hardware store in Berry Springs, an hour south of Darwin. Russell and Lindy were already connected to the Metcash family as an existing IGA Xpress member and saw an opportunity to open a small hardware offer (435m2) in an adjoining building after a previous hardware and rural supplies business closed. Together with IHG’s store development team, Russell and Lindy undertook an ambitious challenge to upgrade the site internally and externally in a tight five week window. It is the first Home Hardware ‘convenience offer’ under the IHG store development program and the results look fantastic. Congratulations to Russell and Lindy.

Dunsborough Mitre 10, WA:

Located 250km south of Perth, Dunsborough Mitre 10 is back trading after owners Trent and Kristin Wilson went through quite a journey in 2020. In March the store experienced a major structural fire and had to close due to the damage caused. Through hard work and perseverance Trent and Kristin focused on getting the store back trading as soon as possible, and engaged IHG to assist in the rebuild and reopening through a full Sapphire transformation. The outcome is a bigger and better offer for locals than ever before. An outstanding effort by all involved to turn this store around in such a short period of time. On 17 October the store was opened for a soft launch to the community. Well done Trent and Kirstin – a terrific result you have delivered for your Dunsborough community. Congratulations.

Exmouth Mitre 10, WA:

Another remote project, this one in the resort town of Exmouth, a 1,248km drive north west of Perth. Store owners Anna and Glenn Passmore are one of the latest IHG members to make rebrand from HTH to Mitre 10. The store is considered a one-stop-shop for hardware needs in the town, servicing the heavy tourist trade and local community through a broad hardware offer, including a Weber dealership and an extensive range of anything outdoors to support the extreme adventurers and tourists. Congratulations Anna and Glenn – an impressive new-look business for your local community.


Acheson’s Mitre 10, Forbes, NSW:

The Acheson family have proudly serviced the Forbes region, 370km inland from Sydney, for over 40 years. Owners Aaron and Jacinda Acheson commenced the rebrand from HTH to Mitre 10 this year as part of the family’s plans to improve the overall shopping experience for locals and continue its successful combat of the big box competition in town. The store is a five times consecutive Village award winner (HTH >1000sqm) and embraces all IHG initiatives to support its community offer, aligning to the shopper-led range, and using trade technology and analytics such as the Store Manager’s dashboard to drive results. The store looks fantastic and will no doubt be a community hub for another 40 years. Congratulations Aaron and Jacinda.

Pilbarra Mitre 10, Tom Price, WA:

One of IHG’s most remote store transformations with the rebrand of Muzzy’s HTH to Pilbarra Mitre 10. Located in Tom Price, 1400kms north of Perth, it was a long 15.5 hour drive for our painting contractors. Tom Price is a very strong mining town. Owners Rhys and Suzanne Edwards have focused on making their store a one-stop shop for the community – their unique offer including all the traditional hardware and building product categories as well as children’s toys, Safety products, bicycles, giftware’s and a range of Quad bikes. With a footprint of almost 2000sqm for Retail and Trade, it took over 410 litres of blue paint to cover the numerous sheds. The store looks fantastic and we congratulate owners Rhys and Suzanne.

Biloela Home Timber & Hardware, QLD:

In the central Queensland town of Bileola, about 560km north west of Brisbane, is the first HTH Refresh project completed under IHG store development program, completed in August 2020. The new livery inside and out for Biloela Home Timber & Hardware looks fantastic and store owners Tim Kessler and Kent Hutton are said to be thrilled with the result. The refresh included new style promotional ends, department banners and total refresh of the externals to new HTH livery.

Sunlite Mitre 10, Bondi Junction, NSW:

The sixth Sapphire transformation project for Steven Czeiger’s inner-city small format DIY stores, and another outstanding example of the unique personality of the award-winning Sunlite business. The Bondi Junction store epitomises the boutique convenience hardware supermarket offer in the same fashion that Sunlite’s other locations does, such as Sydney CBD, Mosman, Paddington, Newtown, with a tight but superb range of hardware and personal service second to none. Congratulations Steven on yet another outstanding convenience hardware business.

Hunters Mitre 10, Shepparton VIC:

A rebrand from HTH to Mitre 10 for this iconic trade, hardware and rural business in Shepparton, in central Victoria. Congratulations to store owner Michael Moroney and his team for and outstanding redevelopment that has been in the works for over 12 months.

Pambula Mitre 10, NSW:

The largest hardware, timber and building supplies store in the Bega Valley specializing in trade, power tools and garden, and a hub location to support many other IHG members in the region. In 2020 the store extended its trade offer with the installation of a multi-million dollar Trade Centre attached to the retail store (its trade offer previously operating on an off-site location), completed under IHG’s sapphire transformation program. Completion of the project has not been without complications, due to the summer bushfires and COVID restrictions, but the management team led by Chris Flint, Owen Humphries and Matt Jorgensen preserved through all the challenges thrown at them. Pambula is part of the Sapphire Coast Group comprising of stores in Pambula, Bega and Eden. Congratulations to Chris, Owen, Matt and all the Sapphire Coast team.

Porters Mitre 10 Northern Beaches, Rural View QLD:

A great result for the Porter family with their latest Trade Only sapphire store opening in August at Rural View on the northern beaches growth corridor of Mackay. Another outstanding Trade Centre in far north Queensland.


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