Certificate III in Retail (Hardware) SIR30216

man in hardware shop

This qualification has been designed and developed to specifically meet the needs of the hardware industry and staff.

The qualification provides participants with key skills and knowledge that allows them to engage with customers, provide in-depth product and service offerings,  sell to customers, organise and maintain work areas and displays, and carry out specific work responsibilities to required organisational expectations and safety.

Individuals will have a good foundation of product and service knowledge that will enable them to interact effectively with customers and facilitate sales and service.


Our traineeship model is aimed at being flexible utilising a combination of online, workbook, electronic and face to face delivery to suit participants.

Delivered over approximately 12 – 18 months training sessions occur every 6  to 8 weeks with continual support and tuition via Skype, email and telephone communication.

Practice and implementation of new skills and learnings are applied directly in the workplace with the supervisor overseeing progress between visits.

Course Details

13 Units to be completed – 8 Core Units & 5 Electives

Core Units:

  • Engage the customer SIRXCEG001
  • Assist with customer difficulties SIRXCEG002
  • Build customer relationships and loyalty SIRXCEG003
  • Work effectively in a team SIRXCOM002
  • Work effectively in a service environment SIRXIND001
  • Identify and respond to security risks SIRXRSK001
  • Sell to the retail customer SIRXSLS001
  • Contribute to workplace health and safety SIRXWHS002


  • Receive and handle retail stock SIRRINV001
  • Support marketing and promotional activities SIRXMKT001
  • Produce visual merchandise displays SIRRMER001


Units allow for the development of more in-depth product knowledge in relation to a range of specific hardware products such as tools, door and window furniture, pool equipment and accessories, plumbing, and paints and accessories.

  • Develop product knowledge BSBPRO0401
  • Contribute to workplace innovation BSBINN201


These units allow participants to develop a greater understanding  of a wide range of timber products such as the structural grading of timber, plywood, decking, flooring, fascia/trim timbers, and specific species such as kwila, oak, spotted gum, and a range of hardwood and softwoods. It will assist individuals to understand the applications of such timbers including their use; treatment and suitability for both indoors and outdoors.

  • Apply wood and timber knowledge FWPCOT2241
  • Recommend specialist products and services SIRRRPK214


Units provide participants with a good understanding of the types of common nursery plants to be found in a hardware nursery. These units cover basic plant recognition and their culture, and maintenance and care of nursery plants including weeding, feeding and pruning.

  • Provide information on plants & their culture AHCPEM302
  • Maintain nursery plants AHCNSY301